In the event that you are unhappy with your purchase, we accept exchanges on items that are still in their original condition (new, tagged, unwashed, unworn) within 5 business days of receiving your order.
Those returned items that are deemed worn, untagged, washed or damaged will be sent back to you at your expense. No refunds or exchanges on sale items under any circumstances.
Shipping cost for change of mind or exchanges will not be refunded.
We are not responsible for the return shipping cost of items.
If you wish to send back whole or part of the order, please contact us at firstname.lastname@example.org to arrange.
Details for exchange requests should be directed to email@example.com within 5 business days of receiving your order.
We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.
If a product is damaged or defective in any way, please contact us at firstname.lastname@example.org as soon you discover the fault.
Please send a photograph of the fault, this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then need to approve the claim.
A request for an order cancellation within 36hrs of receiving order confirmation will incurr a 50% of the order administration fee.